Top Help-Desk Certifications for IT Professionals

A customer expects nothing less than this as a client, and thus, must be taught as serious. Finally, the trainee should understand the clear difference between competition and a customer with feedback. Code Spaces is a platform for learners to find the best courses, certifications and tutorials on the web. Our team of experts handpicks these resources based on several parameters and brings to you the best recommendations that you can use to learn a new skill or upgrade your existing knowledge. These resources include both free and paid ones created by top professionals, schools and companies.

best help desk certifications

This certification helps your agents to communicate with customers and support them with professional and personalized manner. These help desk certifications online signify that participants have mastered the use of IT tools. IT support technical skills helpdesk provided for beginners is a basic yet detailed course. This help desk certification is also beneficial for individuals with knowledge of CompTIA A+.

Microsoft Certified Technology Specialist: .NET Framework 3.5, Windows Workflow Fnd Applications (MCTS)

There are also courses that train you to run an IT help desk from a local or remote location. They help support business end-users and make sure that the enterprise technology that organisations rely on to do business remains up-to-date and runs as consistently and smoothly as it should. Most medium and large sized companies have their own internal IT help desk support teams to address internal hardware and software issues that their employees face day-to-day. Additionally, product-centric companies have their own dedicated Technical Support and Help Desk teams to help customers of their products with after-sales concerns and services. There is a list of courses available that serve as a solid starting point to learn how to respond to common help-desk requests, perform desktop or IT support, and triage and solve issues in record time.

This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management. help desk certifications The learning curve for Central Service professionals is steep and ever-changing, and the demands placed on them ever-growing. The CIS exam will test your proficiency in the identification and cleaning of medical instruments, and upon completing and passing the exam you will hold the designation of Certified Instrument Specialist .

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This saves you money and saves your team from completing irrelevant training. When a course is complete, reps receive credible certifications symbolizing their mastery of help desk software. According to the National Bureau of Labor Statistics, the demand for support specialists will increase by around 10 percent through 2026, faster than the average of basically all other occupations.

best help desk certifications

This is the class to begin with, if you have no experience in IT at all. This course helps you understand VPN terms and technologies, so you can configure a custom VPN solution. It covers protocols such as PPTP, L2TP over IPSec, OpenVPN, SSTP, and WireGuard, and shows how to use SSH to secure data travelling between systems.

Help Desk Certifications: CompTIA Network+

CompTIA Network+ is another vendor-neutral certification, including the abilities required for IT support. It certifies the technical abilities required of IT professionals to set up, maintain, and troubleshoot networks on any platform in a secure way. Obtaining certification in your area of expertise can help you enhance your customer service response time. You can better equip yourself with the abilities required to boost customer retention by learning how to use more software or acquiring new customer allocation skills. Most medium and big businesses have their own IT help desk support teams to deal with internal hardware and software issues that arise on a daily basis. Product-centric businesses also have their own dedicated Technical Support and Help Desk teams to assist customers with after-sales issues and services.

IBM Technical support certificate is a course for beginners who want to work as IT help desk professionals. This certification for IT support offers training on networking, cloud computing, end-to-end customer support, etc. If you like solving problems and troubleshooting technology issues, then a career in IT support may be right for you.

Customer service manager

CompTIA A+ is considered to be one of the best IT support certifications. It is vendor-neutral and the industry standard for establishing a career in IT. Later this year, CompTIA will launch an updated version of this certification, ensuring that certification holders have the skills needed for today’s tech support jobs.

  • Throughout the course, students will see the actual tools that they’ll use every single day while working as help desk technicians.
  • This certification from Google coaches on the fundamentals of customer aid for personnel with no such education at all.
  • Code Spaces is a platform for learners to find the best courses, certifications and tutorials on the web.
  • If you’re looking for other ways to add cloud skills to your resume on a budget, check out 5 Cloud Certs Under $300 to Get You Going.

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