Crappy customer support… Cannot arrive at mortgage officer. Been re-finance process. Turned in all of the papers, missed 5 closings. Nonetheless prepared! Losing money. Troublesome customer service. Crappy bargain! How did they arrived at 4.5 million when you look at the conversion process? Pose a question to your Says Attorney Office.
It keep move me to the latest loan processors
Dreadful support service. I was talking about a good re-finance because the zero nearer to closure than I found myself during the Summer. Customer support is actually a joke. They simply transfer us to different people, and i am bounced up to particularly a baseball. Most upset and mad and in the morning swinging my personal home loan as soon as possible. Don’t recommend The new Rez whatsoever.
My personal loan was with Ditech also it was sold in order to The fresh new Rez
Do not use NEWREZ….most significant error You will find generated. Started looking to refi. Just like the May it is currently Oct still prepared. I’ve sent a comparable records during the many times. Can’t arrive at some one of the mobile. My personal financing try accepted two months back nonetheless waiting. The firm are a tale go someplace else.
The newest Rez ‘s the terrible mortgage lender!! The newest Rez entitled and you can open to refi my loan on a beneficial down rate of interest. The borrowed funds Administrator Ryan said it could be simple “no hassle”. He and said its not necessary for another assessment since the financing was just one year dated and we also were not taking one more money away! HA… 5 days later on he’s asking for docs they have. The mortgage Processor don’t understand the docs I upload on their secure webpages. The brand new absolutely terrible bank We have actually worked with! Cut the newest frustration and find other financial!!
NewRez/Shellpoint obtained the mortgage out-of Ditech. Very first payment so you’re able to NewRez was a student in , and that i setup through the NewRez webpages to own automated money on to begin monthly. All of the ran better until . It never got this new percentage that has been allowed to be drawn from your family savings! We failed to find until i got a visit towards of certain strange number saying these people were NewRez, don’t speak with her or him once we don’t recognize the number. Looked at all of our membership on the web thru their website and you will lower and you may behold the latest Oct payment had not been automatically gotten! Had toward mobile phone having NewRez customer care instantaneously to locate aside that was happening and you may is actually told it absolutely was some sort of “glitch”. Actually, money having been transferring to own percentage well once the ! There’s a great amount of profit the new checking account for this! We talked that have a couple more persons into the , towards next people taking the percentage over the phone which have this new statement away from this lady there might possibly be no later charge, zero payment and it also will be ACH. It is now as well as on the webpage it’s exhibiting me personally that it is an unapplied commission! What the heck, here is the Oct 1 commission and really should had been applied therefore Instantaneously to your . So we log in to the telephone again together now and you can https://cashadvancecompass.com/loans/direct-express-emergency-cash/ ask what’s going on? Is actually told you to definitely she’d immediately consult it be applied to new Oct percentage and you will “you are not later” I contacted our very own bank right after speaking with NewRez on and you may the bank told you “zero shot during the fee was actually asked from the NewRez/Shellpoint, it (the financial institution) commonly stopping people fee and we also possess a lot of currency to pay for cuatro many years of costs”! I have less than 12 months leftover on this subject 1st mortgage consequently they are absolutely given visiting the condition attorney general’s workplace, the greater organization agency, hiring a legal professional and you can investing it from today. Our on line membership with NewRez reveals the next payment to be auto-paid back is set having The fall of step 1, but if we you will need to look at the booked automatic money, it informs us we cannot given that membership are “overdue”. This is so that completely wrong to your of a lot levels! I have Never been late when you look at the 30 decades with these home loan fee and in addition we has actually a perfect credit rating over 850! Are they today likely to fuck all of our credit score? Abstain from Them!